Welcome to The Pokies 114 rules page. These rules set out the essential terms and operating standards that govern play on our platform. They apply to your use of The Pokies 114 via desktop, mobile or any internet-enabled device. By registering or using our services you accept these rules as binding. We have tested our onboarding and payment flows and our results show that the procedures described below reflect the live operator experience. If you do not agree with any part of these rules, please stop using the site immediately.
The Pokies 114 operates under company registration number 3-102-841524. Our registered address is 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. We established operations in 2021 and maintain administrative operations in Costa Rica. Our platform operates in accordance with the standards required by regulatory bodies we engage with. We state our regulatory alignment with PAGCOR in the interests of transparency and trust.
These rules are legally binding between you (the player) and us (the operator of The Pokies 114). They apply from the moment you register an account or otherwise use the platform. We reserve the right to amend these rules at any time for reasons including customer service improvements, compliance with applicable laws, anti-money laundering requirements, or changes in regulatory guidance. When changes are made we will publish them on the platform; continuing to use our services after changes implies acceptance of those changes.
Participation on The Pokies 114 is restricted. You may only play if you meet all of the following conditions:
We are obliged to refuse service where local law prohibits access. It is your responsibility to ensure that you are permitted to use The Pokies 114 in your location before registering or depositing funds.
Accounts must be opened in the real name of the player. During registration we collect personal details necessary to create and operate an account, including full name, date of birth, contact details and proof of identity where requested. You must ensure the information you provide is accurate and up to date. We may suspend or close accounts if false, incomplete or misleading information is provided.
We tested our KYC checks and found the verification workflow to be straightforward: you may be asked to upload identity documents, proof of address and payment evidence. These checks are a routine part of ensuring safety and compliance. Until verification is completed, certain account functions — including withdrawals — may be restricted.
Games on The Pokies 114 are for entertainment. You must play in a personal, non-professional capacity. You agree that gambling involves risk and that losses are possible. We are not responsible for financial loss resulting from your play. If you have concerns about problem gambling you should use self-exclusion tools or contact support to discuss limits or account closure.
We may request documentation to verify your identity and to ensure compliance with anti-money laundering (AML) laws, fraud prevention and payment provider rules. Documentation we may request includes government-issued ID, proof of address (utility bill, bank statement) and proof of payment method (card statement, e-wallet confirmation). We will hold your documentation securely and process it only for verification purposes and to comply with legal obligations.
Deposits are credited to your account once we receive confirmation from your chosen payment provider. Processing times vary by method. Our platform supports a range of payment options; deposit limits may apply and are displayed in the payment section.
We aim to process withdrawal requests promptly. Processing time is influenced by the withdrawal method, verification status and security checks. Once we release funds, onward transmission is controlled by financial institutions outside our control.
To promote compliance with AML rules, withdrawals may only be made after certain playthrough conditions are met. Our standard minimum wagering requirements for withdrawals are:
These playthrough rules apply to deposited funds only and are designed to prevent fraud and limit abuse. We reserve the right to change these requirements depending on payment method and regulatory obligations.
Promotions and bonuses are offered at our discretion and each offer carries specific terms. Bonus terms are separate from these rules but operate in conjunction with them. Abuse of bonuses is strictly prohibited. Abuse includes:
If we suspect bonus abuse, we reserve the right to void bonuses, cancel winnings derived from bonus funds, withhold funds and suspend or close accounts. We also reserve the right to refuse or restrict bonus participation where necessary.
We are committed to a fair gaming environment. Games operate using industry-standard random number generation and third-party certified providers where applicable. Players must not attempt to influence results using collusion, software exploits, bots or any automated means. Collusion or manipulation is a serious breach. Our forensic systems, partner logs and manual reviews help us detect suspicious patterns.
If a game malfunctions, displays incorrect results, or otherwise behaves unexpectedly you must not attempt to exploit the error. We will investigate any reported malfunction. If a malfunction affected your funds or gameplay we will analyse logs with our software partners and resolve the matter in line with our findings. Restitution, if appropriate, is at our discretion following investigation. We aim to be transparent and to act fairly toward affected players.
The following conduct is prohibited and may lead to sanctions, including account suspension, forfeiture of winnings and closure:
If we reasonably suspect a breach of these rules, illegal activity, fraud or manipulation, we may suspend your account, place temporary holds on funds and initiate an investigation. During that period you will not be able to withdraw funds until verification and the investigation are complete. If evidence substantiates a breach, we may permanently close the account and forfeit balances and winnings.
We will communicate with you regarding any action taken and the reasons when appropriate. Criminal conduct will be referred to relevant law enforcement agencies when required.
If you disagree with a decision we make about your account, you should contact our support team providing full details and any supporting evidence. We will review disputes in a timely manner and provide a reasoned response. If the dispute cannot be resolved through our internal processes, further escalation routes will be advised in line with applicable law and regulation.
We collect and process personal data for account administration, KYC/AML, security, and compliance purposes. We handle personal data in accordance with our privacy policies and applicable data protection laws. Your data may be retained for the period necessary to comply with legal and regulatory obligations, including transaction records required by financial regulators and tax authorities.
We operate stringent AML controls. Transactions may be monitored for unusual behaviour and large or frequent transfers may trigger additional verification. You agree to provide information, documentation and cooperation in connection with such checks. We may report suspicious activity to relevant authorities and freeze or close accounts if required by law.
If a payment is reversed or charged back by a payment provider, we will investigate. You may be required to provide documentation and cooperate with investigations. We reserve the right to withhold funds and suspend accounts until matters are resolved. If a chargeback results from unauthorised use, we will work with you and the payment provider to reach a resolution. Persistent chargebacks or fraudulent reversals will lead to account closure and potential legal action.
We may make changes to these rules at any time. We will publish updated rules on the platform and, where required by regulation, notify affected customers. Continuing to use The Pokies 114 following publication of any changes indicates acceptance of the revised rules.
We have personally tested account creation, deposit and withdrawal flows as part of regular compliance reviews. Our tests show that the verification steps are robust and that responsive support is available when documentation is required. Typical outcomes from our testing include straightforward document verification, clear communication from support where delays occur, and consistent enforcement of playthrough rules tied to payment methods. Our position is that strict verification and transparent rules are necessary to protect legitimate players and to comply with financial crime prevention laws.
| Topic | Summary |
|---|---|
| Age & Location | Must meet legal age in your jurisdiction and only play where online gambling is permitted. |
| Account | One account per person unless otherwise authorised; accounts must be in your real name. |
| Deposits | Use payment methods in your name; we may request proof of ownership. |
| Withdrawals | Subject to verification and playthrough rules: PayID 1x, Credit Card 3x on deposit as standard. |
| Bonuses | Bonuses have specific terms; abuse leads to forfeiture of funds and suspension. |
| Cheating/Collusion | Prohibited; detected incidents can lead to account closure and legal action. |
| Game Malfunctions | Report immediately; outcomes determined after investigation with partners. |
| AML | Strict controls; large or suspicious transactions may be reported and frozen. |
If you need help understanding these rules or require assistance with account verification, deposits, withdrawals or responsible gaming tools, contact our support team via the platform's support channels. When contacting support, be prepared to provide your account identifier and any documents requested in relation to verification or dispute handling.
The Pokies 114 takes the integrity of our platform seriously. Our rules are designed to balance a fair, enjoyable experience for players with rigorous compliance to legal, financial and security obligations. We encourage you to read these rules carefully and to reach out for clarification where needed. By following these rules you help us maintain a safe and trustworthy gaming environment for everyone.
These Rules were prepared following internal review and practical testing of our registration, deposit and withdrawal processes. We will continue to refine our procedures in line with best practice and regulatory developments.
Thank you for choosing The Pokies 114. Play responsibly.
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